Broadstripe tech calls customer to see if he’s home but the customer’s VoIP line is down. This is entertaining to me, looking in from the outside. A Broadstripe customer’s internet connection has been down for a couple days. A Broadstripe tech was to stop by and replace the cable modem. Turns out the tech called the house and didn’t get an answer. The tech assumed no one was home and continued to his next call. Well, the customer has VoIP with Broadstripe. VoIP cannot function without an internet connection… That is the very reason why the Broadstripe tech was sent out.
According to another blogger, Broadstripe spies on its customers. The evidence is interesting but not conclusive.
A key point the blogger makes is traffic being routed through the Washington DC area. The blogger concludes the government must be watching you. Washington DC is the center of our government but not the center for our international or domestic intelligence.
If the Government is spying on you, likely they would do it in non-detectable ways. Most likely mirroring traffic as close to your home as possible. Also possibly, where your cable connection terminates to fiber.
From what I can tell in my own testing is Broadstripe’s network is poorly managed. They have markets all over the nation and probably try to consolidate their access to backbones in order to save money.
Comcast did this for many years in my market. For example, when I was with Comcast for the first couple years my traffic exited the Comcast network in San Francisco. This adds latency to the connection and thus slows it down. It’s reasonable to think that this is what is happening with Broadstripe today.
Odds are, they are not spying on their customers any more than any other provider.
We know they use deep packet inspection to throttle P2P traffic. Something Comcast, qwest and all the others do. We know they gather viewing data via set top boxes (gold mine for advertisers).
So what should we do? Consider the information you want to keep out of their hands. You don’t want them to know your browsing habbits? Use TOR Project. Don’t want them to know what you are using Bittorrent for? Disable DHT and enforce encryption.
Our service providers are spying on us. It’s a fact of our modern digital lives. We can control what information they get. For more information on how to protect your privacy, check out the Electronic Frontier Foundation’s: Surveillance Self Defense project.
Further reading about Broadstripe’s alleged spying habits:broadstripespies.com