Pentax Online Support Chat Rocks

There I was, scrounging for my Pentax K-7 manual. It was no where to be found. Luckly, Pentax publishes all of their manuals online. However, today the support site was experiencing an issue with the manuals. I could not download the one I needed.

A top the page they have a link for live chat support. Honestly, Dell and HP online chat support reps have poor reputation in my book. It often takes much longer to resolve simple issues via chat rather than calling.

However, in the case of Pentax, the support was quick, efficient and best of all in clear English. The rep I interacted with did not respond using a prescribed script. He honestly read my question and responded concisely and effectively. The full chat is copied below.

 

 

Edit: Link provided by Pentax support for the Pentax k-7 Manual: http://www.pentax.jp/english/support/man-pdf/k-7.pdf


Please wait while we find an agent to assist you...
You have been connected to Edward.
Edward: Thank you for contacting Pentax Chat Support. I'm Edward,
and how may I help you?
Stephen Wilson: I'm attempting to download the english manual for
the K-7 however, it's not working. I've tried two different browsers
and checked other sites to ensure Acrobat is installed correctly.
Everything seems to be fine with my system. Is the site having
issues?
Stephen Wilson: If the site is having issues, is it possible to get
the manual a different way?
Edward: It may be at the moment. Let me get you a different
link to try.
Stephen Wilson: ok, thank you
Edward: Try this one.
Edward: http://www.pentax.jp/english/support/man-pdf/k-7.pdf
Stephen Wilson: That worked perfectly, thank you!
Edward: You're quite welcome!
Edward: Will there be anything else?
Stephen Wilson: That was it
Edward: Thank you for contacting Pentax, If you are in need of
further assistance, call our technical support center at 800-877-0155.
Sincerely,
Edward G.
Pentax Imaging Technical Support
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