Today, Facebook experienced a two and half hour outage. For sites of this size, it’s a very big issue to be unavailable. An outage translates to lost revenue, a tarnished brand and customer ill will. However, the Sys-Admins mitigated the ramifications of the outage with grace and tact.
The Facebook admins first took responsibility for the outage. Their statement took full responsibility without conditions. Second, the Admins explained the root cause of the issue in enough detail for the average tech savvy person to follow. Finally they laid out their solution in terms everyone could understand. The statement handled everyones concerns in an excellent way.
Read the full statement regarding the outage today.